Patti Shank, Ph.D., CPT, is the president of Learning Peaks LLC, an instructional design consulting firm that provides training and performance support solutions to government, corporate, and higher education clients. She was a contributing editor for Online Learning Magazine, is the co-author of Making Sense of Online Learning, and is the editor of The Online Learning Idea Book. She has a Ph.D. in instructional design and is a Certified Performance Technologist.